Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information that you provide directly to us, including:
- Order Information: Name, email address, shipping address, and payment information when you make a purchase.
- Account Information: Email address when you sign up for our newsletter.
- Communication Data: Name, email, and message content when you contact us through our contact form.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send promotional emails and newsletters (with your consent)
- Improve our website and product offerings
- Prevent fraud and ensure the security of transactions
3. Payment Processing
All payment transactions are processed through Stripe, our third-party payment processor. We do not store your full credit card number, expiration date, or CVV on our servers. Stripe's use of your personal information is governed by their Privacy Policy.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted service providers who assist in operating our website, processing payments, and delivering orders (e.g., Stripe, USPS, UPS).
- Legal Requirements: When required by law or in response to valid legal processes.
5. Cookies and Analytics
Our website may use cookies to enhance your browsing experience. These are small text files stored on your device that help us remember your preferences and understand how you interact with our Site. You can control cookie settings through your browser preferences.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us.
8. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us or email us at hello@polkemontradingco.com.